Welcome to the Personal Finance Podcast show with me Ruan Jooste. The Personal Finance podcast is available on all major platforms such as Google, and Apple Podcasts, and Spotify, to name a few.
Today we are talking medical aids, and experiencing my own 9% increase in contribution this past April, health coverage is no longer close to my heart but has become more of a cut-throat situation.
But according to the findings of the latest South African Customer Satisfaction Index for Medical Schemes 2022 conducted by Consulta, which provides scientific insights into the overall satisfaction of members of SA’s largest open medical schemes – Bestmed, Bonitas, Discovery and Medihelp, as well as Gems, a closed medical aid, after losing ground during the Covid years, local medical schemes are starting to bounce back for the first time since 2019, as there has been an increase in perceived value by members over the last 12 months
Consulta polled 3,950 medical scheme members during the third and fourth quarter of 2022 and Bestmed emerged as the leader in overall customer satisfaction for the third year running, with all other schemes performing on, or below industry par in the 2022 index.
I have Leo Dlamini, CEO of Bestmed as my guest today to provide some insight into the research and to give us the low-down on the challenges faced by the industry today.