Uber and Bolt pledge compliance as new e-hailing regulations deadline nears

Uber and Bolt have confirmed their commitment to complying with the new e-hailing regulations set forth by the National Public Transport Regulator (NPTR).

Both companies have submitted registration applications and are actively working with authorities to ensure adherence to the National Land Transport Amendment Act.

"Uber welcomes the gazetting of the new e-hailing regulations under the National Land Transport Amendment Act and supports the introduction of clear, modern rules that strengthen safety, professionalism, and accountability across the sector," an Uber spokesperson stated.

As the March 11, 2026, deadline approaches, Uber and other e-hailing platforms face increasing pressure to secure their registration under the new system.

The National Land Transport Amendment Act, introduced by the Department of Transport, mandates all e-hailing platforms, including Uber and Bolt, to register with the authorities.

The regulations, gazetted in September 2025, require operators to display proper vehicle branding, install panic buttons, and secure licenses for both drivers and platforms.

These measures aim to regulate the rapidly growing e-hailing industry, enhance safety for passengers and drivers, and address ongoing tensions between e-hailing services and the traditional taxi industry.

Last year, the government provided a 180-day compliance period for drivers to apply for licenses and meet the new requirements.

Non-compliance with the National Land Transport Act 5 of 2009 (NLTA) in South Africa can result in severe penalties, including fines of up to R100,000, imprisonment for up to two years, and vehicle impoundment.

As the deadline nears, media reports indicate that the NPTR has received 10 registration applications from e-hailing platforms as of February 6.

Of these, two applications have been gazetted and marked ready for consideration; however, none have been finalised.

"We are working closely with government and industry stakeholders to align on implementation processes, provide guidance to drivers, and help ensure that the new system is introduced efficiently, consistently, and sustainably.

"Uber remains committed to working with regulators to build a compliant, safe, and forward-looking e-hailing environment that continues to expand access to mobility and earning opportunities across South Africa," stated the spokesperson.

Bolt also revealed that it had sent through its application, which was in the vetting stages. The e-hailing platform highlighted that as it continues to operate in South Africa, it remains focused on safety, accountability, and the ongoing strengthening of its platform’s integrity.

"We welcome the formal regulation of the e-hailing sector and view the new regulations as an important milestone in strengthening certainty, safety, and accountability across the industry.

"Bolt is fully committed to aligning with the regulatory framework and collaborating closely with all spheres of government and relevant stakeholders to support drivers, protect livelihoods, and ensure compliance," it said.